Buy failed print for half price
Wouldn't it be a good idea to give people the option to buy their failed prints at a serious discount? Things that broke during finishing or shifted during printing. They could still be useful to users for many reasons (spare parts, test objects, personal archive, learning from mistakes) and it could mean some salvaged revenue for shapeways.
you could choose to either
A: get the coupon and not receive the part
B: Get a coupon for half the price minus shipping and get the failed part sent to you
C:Remodel & re-order the part, and have the failed part included in the box. you get a coupon for half the failed part, but no shipping is deducted..
Does shapeways sometimes try to print a part twice if it fails?
Zoe Brain commented
Agree. Customer gets a choice when providing evidence of a misprint: a full refund (but must provide evidence that the model is destroyed), or a partial refund (60%).
I think this is actually a good idea. I worked at a company that often had such "mess ups", which were perfectly functional but they just didn't want the customer to see them... but the customer still had to wait longer for the perfect product. A lot of money was lost that didn't really need to be. I suggest offering the mess-ups at a discount. It will save shapeways some money, which is a big deal for any company, and give the customer something extra to play with, sand, carve, break, or experiment with. Even if they sell the mess-ups for 5 bucks it is still better than throwing them in the trash.