computer generated image not updating
If you update a model the computer generated image is not updating to show the current state of the model.
Having seen an error in a model I uploaded, I corrected it but the image shown to the public is still the one with the error.
I'm sure this used to update.
tebee
shared this idea
Hi all,
we have now fixed all related issues to this problem. Thanks again for bringing it to our attention!
Cheers,
Bart
12 comments
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mikefford
commented
ahh yep it's worked now, just took a day or so to complete. no worries!
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Adminbartv
(Admin, Shapeways)
commented
Hi mikefford,
rendering the 360 degree viewer takes much longer than the initial images. Could you please revisit your model and check if the 360 view has been updated by now?
To be clear, it shouldn't be a matter of hours or even days before it updates, but the 360 view render runs on a lower priority than the regular images. So in busy times it can be delayed a bit.
Thanks!
Bart
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mikefford
commented
The rendered image updates, but the 3D rotating model doesn't update when you add a replacement model. It shows the old model. Can this be fixed?
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sgust
commented
Update: the picture is now correct for all models.
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sgust
commented
Works better than before, but still broken for a model I changed today. I accidentally uploaded the wrong file, noticed my mistake when the picture on "My Models" changed and went to Edit Mode. While in Edit Mode I got a "Picture still generating" message. Then I uploaded the correct file. The small picture in Edit Mode shows the new model, the picture on "My Models" has not updated and displays the accidental upload.
Several other model that I also changed today show the correct picture.
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Dragoman
commented
Yes, it seems to be solved. Even the model I uploaded a month ago now displays correctly.
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tebee
commented
Yes the model I originally reported this on is now correct !
Has some one fixed it or has it fixed itself ?
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Adminbartv
(Admin, Shapeways)
commented
Hmmm, the issue is still marked 'unresolved' in our internal issue tracker. I'm trying to get this confirmed now, I'll get back to you asap!
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lensman
commented
Mine, too. Thank **** !
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Maundy
commented
I have just checked my models and it seems the computer generated image is now updating!
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lensman
commented
Extremely frustrating this has not been fixed. Very confusing for customers.
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Dragoman
commented
It's a general problem, there are various posts in the forum where others are complaining, too.
