Shapeways Feedback
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Cheaper postage needed
The UPS rates prevent a lot of overseas customers from buying items. Please come up with a way to allow customers to choose different postage rates.
240 votesHi all,
just to let you know that this issue IS on our radar and we’re discussing how to resolve this. It’s not a simple problem to solve however (we’d have to start supporting multiple shipping companies and also figure out which shipper works best for each specific country).
Wel’ll keep you informed.
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Product Variations - allow a product to have multiple variations (ie. sizes)
Many of us currently use co-creators to stand in for jewelry sizes but this is awkward because we constantly have to reupload the same models over and over again.
56 votesThank you for your feedback. I agree that this would make it much easier to run a shop, and also improve the shopping experience at Shapeways. I’ve forwarded the suggestion to our product team – I’ll keep you updated.
Cheers,
Bart
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Customer to Seller Direct Contact
Allow sellers to interact directly with their customers, without having Shapeways Support as an intermediary. Discussion on the forums, most recently here: http://www.shapeways.com/forum/index.php?t=msg&th=7426&start=0&
45 votes -
25 votes
Hi all, here’s just a quick note to confirm that this issue has been accepted into our bugs list. I’ll keep you informed of the progress. [bart]
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Bring back the necklaces
I'd like to have the necklaces back. Other options of necklace would be great too, but just the original necklace would be great.
18 votesHi all,
thanks for the input! We’re currently working on a more robust way to support this. Stay tuned!
Cheers,
Bart
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Buy failed print for half price
Wouldn't it be a good idea to give people the option to buy their failed prints at a serious discount? Things that broke during finishing or shifted during printing. They could still be useful to users for many reasons (spare parts, test objects, personal archive, learning from mistakes) and it could mean some salvaged revenue for shapeways.
you could choose to either
A: get the coupon and not receive the part
B: Get a coupon for half the price minus shipping and get the failed part sent to you
C:Remodel & re-order the part, and have the failed part included…17 votes -
Allow at least two objects in one file for "stainless steel" and "silver".
Right now you can put two objects in one file if it is an earring or cufflink. All other multiple objects will be rejected. E.g. a locket, made of two parts, won't be printed.
It should be possible two put at least two objects in one file, no matter what it is.14 votes -
Don't give away are markup amount with sales
Sales that only effect printing cost can give away markup amounts. I would like 2 things to fix this problem
1) at least 3 days notice of sales that only effect print cost
2) ability to upload csv file to go into effect at time of salein this way i can adjust my markups to result in nice sales values that do not give away what my markup is.
13 votes -
Add patina as a silver finishing option
Currently silver can be ordered as "normal' and "glossy"
I would like to suggest adding a patina finish to it as a third option,
Patina is a black tarnish that forms on silver when it is submerged in certain chemicals. After the tarnish has formed a polishing round will remove most of the tarnish and cause the silver to shine again.
The more secluded parts like seams, dimples or recessed parts will remain dark.This will add a great deal of detail to any product that is printed in sterling silver
11 votes -
Extend CSV export/import feature
So we can mass edit all data for all models offline. The only way to manage large shops or changes. Or do something similar in an effective and fast!!! way. I personally spent more time in managing this during the last months then in doing new things ...
10 votes -
Full and consise reasons for print rejection from CS and production partners
In an ongoing saga, I have had a model rejected time and time again... the latest rejection was for a model that CS said should be ok based on feedback from the production partner.
Having an image showing thin areas might seem all good and well, but without a proper explaination of WHY the print failed is pretty pointless.
10 votes -
USPS international shipping
I live in Israel and UPS shipping to my country is prohibitively expensive. I ended up paying $19.99 to ship $9.99 of small 1:100 models. I know of various model-making companies in the States who use USPS and thus have far cheaper shipping. Which is a shame, as your site is EXCELLENT, and if I'll be able to afford to ship more of your goods to my location - I'll definitely buy much more.
Also, I'd love to have the option for economy shipping. i don't care if the package takes a month to get to me as long as…
9 votes -
Order Summary Spreadsheet: Please include Model# and ShipDate
From time to time, I have changted the name of a model, without actually changing the underlying file. It'd be helpful to be able to track sales by sort/group on the Model# instead of the Name.
9 votes -
Bulk Editing Options
I have a massive amount of models, somewhere around 300 or so. there is presently no way to edit multiple listings together. For example I may upload multiple varients of a single shoulder pad model. these models each need indipendently edited even though they all enter the same categories, the same key words, the same markup, the same available materials, even the same basic descriptions and title with minor changes.
A system to edit the CSV to update the title, description, matierials, markup, keywords, categories, etc would solve this.
Alternatively a template system where I can define presets for keywords,…9 votes -
Page view count has disappeared
While we have analytics now, a page view count on the model page can be very usefull
9 votes -
Support unlisted models
We can currently either have a model public (on website and shop) or private. By setting a model that is private to for sale we can get a third state where the model is accessible using a private key.
What I'd like however, is another view state: one where the model is not listed on your shop, but is still accessible via the normal URL (without the private key). I want to avoid cluttering my shop with models that are not really relevant any more, but I do not want to break existing links.9 votes -
Improved Order Logging
It would be very helpful if all orders were logged in the Excel file or at least permanently listed somewhere, regardless of whether they earned a markup or not. I would also like to have the customer name listed so I can reference the model and check the file if there is a problem. I currently re-upload every co-creator model I sell to my shop so I can have this ability, but it clutters my shop and does not allow me to send a message to the customer.
I propose adding the following fields to the Excel record:
-Customer Name …9 votes -
Unable to put text on another line.
I noticed another feedback page that talked about a similar error where you could format a product's description to your heart's desire, but the formatting would not stay. Everything would clump back up into one giant wall of text. It seemed it was fixed late January, but I still have this problem. Is it just me doing something wrong or is this still a bug?
7 votesWe’re investigating this issue.
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Add 3D paper-based printer
Mcor Technologies has a 3d printer which ises standard copy paper as the medium, with great results, and a vastly lower materials cost. consider adding one to shapeways?
7 votes -
Make photo/3d/video icons to the right of the product photo more clear
The current items are near invisible on high brightness screens.
And even when visible, they hardly indicate what they do and are not very inviting to click.
If i do not explicitly point people to the video they often miss it's there..7 votes
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